Cookie & Privacy Policy

Privacy and Cookie Policy

Part 1: Personal information and privacy
1. Introduction
1.1 Drivenbid.com committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
1.2 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us when using the services of our website (including your email address);
(c) information contained in or relating to any communications that you send to us (including the communication content and meta data associated with the communication);
(d) any other personal information that you choose to send to us;
2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

3. Using your personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) enable you to present goods offered for sale (auction) to us through our website;
(e) send invoices and request for payment for good (vehicles) offered for sale (auction) and accepted (bid on);
(f) send you non-marketing commercial communications;
(g) send you email notifications that you have specifically requested;
(h) send you legitimate marketing communications we think may be of interest to you, by email or similar technology (you can inform us at any time if you no longer require legitimate marketing communications);
(i) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
(j) keep our website secure and prevent fraud;
(k) verify compliance with the terms and conditions governing the use of our website
3.3 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
3.4 This site does not process payments online. We will share information, asked for and supplied by you, for the purposes of processing payments outside the site either via PayPal or our Major UK bankers.

4. Disclosing personal information
4.1 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.2 Except as provided in this policy, we will not provide your personal information to third parties.

5. Retaining personal information
5.1 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.2 Without prejudice to Section 5.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:
(a) Name and Address (Invoice Data) will be deleted after 6 years
5.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6. Security of your personal information
6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide on secure (password- and firewall-protected) UK based servers.
6.3 All electronic financial transactions made, via our website via either PayPal or our major UK bankers, or our Payment Service Provider, will usie their own encryption technology. 
6.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7. Amendments
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8. Your rights
8.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
8.2 We may withhold personal information that you request to the extent permitted by law.
8.3 You may instruct us at any time not to process your personal information for marketing purposes.
8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9. Third party websites
9.1 Our website includes hyperlinks to, and details of, third party websites.
9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.
9.3 When using the FREE Auction Entry form form a vehicle you wish to present to us for sale (auction), this is a third party form (Jotform). This form asks for personal information necessary to undertake a business transaction. Data is held in the EU (Germany) for GDPR. JotForm's Privacy Policy can be found at: https://www.jotform.com/privacy/
9.4 As an alternative to this convenient means of communication, you may, simply email. Our email is shown in both the site header and footer as a "Contact Us" link.

10. Updating information
10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

Part 2: Cookies
1. About cookies1.1
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
1.4 Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.

2. Our cookies
2.1 We use both session and persistent cookies on our website.
2.2 We use cookies on our website to recognise a computer when a user visits the website. Cookies are used on this site where they are strictly necessary for the site functionality. They are used to aid navigation, and to enable the use of and keep track of the contents of your seller cart, track users as they navigate the website, on the website, improve the website's usability, prevent fraud and improve the security of the website
2.3

3. Analytics cookies
3.1 We use Microsoft Analytics to analyse the use of our website.
3.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
3.3 The information generated relating to our website is used to create reports about the use of our website.
3.4 Our analytics service provider's privacy policy is available at: https://www.microsoft.com/en-gb/privacy/privacystatement.

4. Third party cookies
4.1 Our website does not use third party cookies.

5. Blocking cookies
5.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
5.2 Blocking all cookies will have a negative impact upon the usability of many websites.
5.3 If you block cookies, you will not be able to use all the features on our website.

6. Deleting cookies
6.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
6.2 If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details
6.3 Deleting cookies will have a negative impact on the usability of many websites. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders. You can also delete cookies on your machine at any time after you have either visited our site or used its services.

7. Cookie preferences
7.1 You can manage your own preferences relating to the use of cookies on our website

Part 3: Our details and making a complaint
1.1 This website is owned and operated by Drivenbid.com.
1.3 You can contact us by writing to the address given above, by using our website contact form, by email to info[@] drivenbid.com or by telephone on 01462 681864
1.4 If you are unhappy about any approach we have made to you, you can write to:
Information Commissioners Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

We appreciate your privacy and do not disclose information to third parties other than to assist you for the purpose of completing an auction and  payment transaction using electronic means via: